- Shipping & Returns
Shipping & Returns
MUST HAVE RECEIPT & VALID PHOTO ID WITH NAME MATCHING THAT ON THE CREDIT CARD TO PICK UP AN ORDER PLACED ONLINE. Uniforms are a valuable asset for each family and we want to ensure the correct person is picking up the item purchased online.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. We accept returns for store credit or equal value exchange with the following criteria:
- ALL returns or exchanges must be within 90 days of purchase with receipt.
- Original purchase condition (cannot be washed and worn, and must have the original tags attached to the item.)
- Must have receipt
However, if the return is a result of our error (you received an incorrect or defective item, etc.), we will be happy to accept your return and make it right.
Please note: the only way a credit card refund is issued is if you have the withdrawn form from the school. This form must be brought into the store or emailed to us.
Refunds will be issued within four weeks of submitting your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes: transit time for us to receive your return from the shipper (5 to 10 business days), processing time once we receive returned items (3 to 5 business days), and bank time to process our refund request (5 to 10 business days).
Teacher Return Policy: Please note that we Academic Outfitters is unable to accept exchanges or returns for teacher orders. These are custom orders. Please verify you have ordered the correct size before submitting your order.
Please Note: Personalized items are non refundable and cannot be exchanged.
We can ship to virtually any address in the world. However, there may be restrictions on some products and some cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the chosen shipping provider, shipping date estimates may appear on the shipping quotes page.
Shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You can also save money and choose our store pick up option which is FREE for all online purchases.