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Shipping & Returns

 

**DISCLOSURE**

MUST HAVE RECEIPT AND VALID PHOTO ID WITH NAME MATCHING THAT ON THE CREDIT CARD TO PICK UP AN ORDER PLACED ONLINE.

Returns Policy

We accept returns for store credits or equal value exchange, however items must be in the original purchase condition and customer must have receipt. (Items cannot be washed and worn, and must have the original tags attached to the item.) However, if the return is a result of our error (you received an incorrect or defective item, etc.), we will be happy to accept your return and make it right.

Please note: the only way a credit card refund is issued is if you have the withdraw form from the school. This form must be brought into the store or emailed to us.

ALL returns or exchanges must be within 90 days of purchase with receipt.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.